i am complain-king!

Dear Sir/Madam,

I write to relate my unpleasant experience at Bukit Batok Junior Mart (Address: Block 376 Bukit Batok Street 31 #01-116), one of the stalls under the Shop N Save brand name under Cold Storage.

On Friday, 9 February 2007 at approximately 9.39 pm, I patronized the abovementioned store and intended to purchase a bottle of Unif Green Tea at $0.80. However, I realized after I paid that I was charged $1.00 for the bottle of drink. When I approached the cashier regarding this issue, I was told that the offer on the can of Unif Green Tea was over. I was bemused as to why an eye-catching offer label was placed on the shelf even after the offer has expired. I probed further into this issue, and was told by the cashier, “It is not my job”, in a very discourteous manner. How the cashier treated me added to my displeasure.

It is extremely unfair to the customer that Shop N Save places offer labels on the shelves of your outlets after the expiry of the offers. Put harshly, this is a form of deceit; customers should not be misled to purchase an item at a price beyond what he or she is prepared to pay for it.

“We always care for our customers” is a line that appears in the mission statement of Cold Storage. Certainly, this entails the addressing of valid concerns by customers, including this one, and ensuring that every customer is treated courteously by your cashiers and store assistants.

Thus, I would like Cold Storage to look into this matter and offer me a satisfactory explanation regarding the placement of offer labels on the shelves even after the offers have expired, and on the lack of courtesy I experienced when dealing with the store cashier. I also hope that Cold Storage will take actions to prevent similar incidents from recurring.

I look forward to your reply.

Thank you.


The above is the letter i wrote (with a large bit of help from weizhong) and sent to cold storage. basically they scammed me and gave me a piss-poor attitude which really pissed me off...

I am not adverse to paying $0.20 more for a drink, but I will not pay a single cent more for something which is forced upon me without my knowledge...

They better be apologetic...